- What is a loss adjuster?
Loss adjusters are sent out to the sites of major insurance claims, such as a fire or flood in a home or business premises.
Their job is to investigate insurance claims on behalf of the insurer, visiting the property in order as soon as possible after a claim is logged to obtain all the necessary facts.
- What are they looking for?
The loss adjuster is trying to determine
- The cause of the incident
- The value of the loss
- Whether your insurance is adequate to cover the loss
- Whether you have met the terms and conditions of your policy
- That the amount of the claim is reasonable
They can also advise on safety and security measures to mitigate any further losses. This will all help ensure the correct settlement is paid to you.
- Are they impartial?
Loss adjusters work for the insurer, though industry body codes of conduct demand impartiality.
You can also employ a private loss adjuster, or loss assessor, to act on your behalf.
If you have Loss Recovery insurance in place as part of your commercial cover, you’ll be provided with an independent insurance professional to represent you and manage your claim.
- Will a loss adjuster result in a quicker settlement?
If you’ve suffered a substantial loss, assessing your claim can be a lengthy process.
You can speed it up by supplying receipts for any emergency repair work that was carried out following the incident, proof of ownership for lost or damaged items, and retaining any damaged items themselves.
Do not throw anything away until the loss adjuster has visited, as it’s all evidence which will support your claim.
